1. Introduction This Refund and Cancellation Policy governs the handling of cancellations and refunds related to donations, event registrations, and volunteer commitments to Kashi Educare Society. We are committed to being transparent and fair in all our financial transactions and interactions with supporters, participants, and donors.
2. Donations
- Non-Refundable Donations: Donations made to Kashi Educare Society are non-refundable. Once a donation is processed, it cannot be reversed unless there is a specific error in the transaction (e.g., accidental donation of the wrong amount).
- Error in Donation: In the event of a mistake in donation (such as an accidental duplicate transaction or incorrect amount), the donor must contact us within 7 days of the transaction to request a review. If the error is confirmed, If the error is confirmed, we will credit the amount to the original payment source within 3-5 working days.
- Tax-Deductible Contributions: Donors should be aware that donations made to Kashi Educare Society are often tax-deductible as per applicable local tax laws. For any issues regarding tax receipts or documentation, please contact us directly.
3. Event Registrations (if applicable)
- Cancellation by Participants:
- If you have registered for an event or program hosted by Kashi Educare Society and wish to cancel your participation, please notify us at least 7 days before the event date for a full refund of any participation fee paid (if applicable).
- Cancellations made less than 7 days before the event may result in no refund, depending on event-specific terms.
- Cancellation by the NGO:
- In the unlikely event that Kashi Educare Society needs to cancel an event or program due to unforeseen circumstances (such as force majeure, health and safety concerns, etc.), participants will be notified as soon as possible.
- In case of cancellation by the NGO, a full refund of the participation fee will be issued to registered participants within 14 days of the cancellation notice.
4. Volunteer Commitments
- Volunteers: If you are unable to fulfill your volunteer commitments, we ask that you notify us as soon as possible to help us find a suitable replacement. Since volunteering is not a paid service, we do not provide a refund for volunteer-related activities.
- Termination of Volunteer Agreement: Kashi Educare Society reserves the right to terminate the volunteer agreement if any policies or expectations are violated. In such cases, there will be no refund of any donated time or resources.
5. Refund Process
- For any request related to refunds, please submit your request to 09506629981 or info@kashieducare.org . We will process your request within 7-14 days, depending on the nature of the issue.
- All refunds will be processed through the original method of payment or as agreed upon with the donor or participant.
6. Exceptions
- In cases of exceptional circumstances, such as a serious medical emergency or other critical issues, Kashi Educare Society may make allowances for cancellations and refunds on a case-by-case basis. Requests for such exceptions should be submitted in writing to the NGO.
7. Changes to This Policy
- Kashi Educare Society reserves the right to modify or update this Refund and Cancellation Policy at any time. All changes will be posted on the official website, and any changes will be effective immediately upon posting.
8. Contact Information For any questions or concerns regarding this Refund and Cancellation Policy, please contact Kashi Educare Society at:
- Email: info@kashieducare.org
- Phone: 8588059888
- Address: Shivpur, Varanasi, UP – India – 221003